HP PageWide printers play a critical role in the delivery of healthcare to remote towns in the Kimberly region.
Towns and communities across the Kimberly region of Western Australia receive primary health support from a network of community health services, including the Kimberly Aboriginal Medical Services Ltd (KAMS).
However, providing healthcare and resources to the remote and sparsely settled territory is not without its challenges. After all, the Kimberly area is four times the size of New Zealand, and bordered by geographical obstacles in the form of an ocean, a sea, and two deserts.
To top that off, the region experiences extreme temperatures ranging from above 40 degrees Celsius to below zero, in a tropical monsoon climate receiving approximately 90 per cent rainfall during the wet season.
As such, investing in technological hardware that is able to withstand and perform under these varied conditions is vital to KAMS and to the organization’s capabilities of providing the people of the Kimberly territory with comprehensive healthcare.
KAMS’ senior manager for ICT, Steve Young, singled out robust printer technology as a one critical support system to doctors, nurses, medical specialists, and ancillary staff scattered across KAMS’ 15 sites in the Kimberly.
“The printers need to work in extreme humidity and heat. These conditions are no friends of office technology. Meanwhile, desert dust is a major threat. The team have to blow the dust from the servers about every six weeks,” he shared.
Continuing on the need for resilient hardware, Young said: “Printers need to be resistant to power surges due to this unstable environment.”
“It was critical to find a reliable and stable printer that does not require technical support on a regular basis and be simple for staff to use because scanning is a major requirement for the health industry and a diverse range of media is required to be used in the printer,” he explained.
Identifying a specific model that would not only perform reliably in the harsh environment but also be appropriately sized to fit in small remote clinics meant that KAMS and Young had to turn to HP. In doing so, they opted for 20 PageWide X576dw printers and five PageWide Enterprise X585z models.
“There is a small flap that opens and closes on the PageWide X576dw printer. A simple thing, but it prevents the dust getting into the device which pays off in efficiency, reduced print costs and greater productivity in document workflow,” he remarked.
Noting that HP ink cartridges were rigorously tested in conditions ranging from minus 40 degrees Celsius to 60 degrees Celsius and pressure conditions similar to an aircraft cargo hold during flight, Young also shared that KAMS has had a positive experience with the products thus far.
“We saw it for ourselves because over the period November to February 2015/2016, we survived a very hot summer,” he revealed.
Additionally, network integration issues faced by areas without structured cabling was resolved with HP Wireless direct Wi-Fi connectivity, which enabled the PageWide X576dw printers to print and fax from, as well as scan to, a PC.
Reflecting on the transition to using HP, Young said: “Now they can take the feature rich PageWide X576dw printer out of the box and it just works. Our people find it easy to use, reliable and we have hardly any calls to the help desk anymore. Feedback tells us the workflow and transaction time has improved tremendously because the help desk used to get more than 100 calls per month and that has now been reduced to less than 30 calls, an 80 per cent reduction.”
“Finding this solution means KAMS people can spend valuable time doing what they need to do, that is managing their patients rather than their printers,” he concluded.
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